Privacy Policy
ACN 68 691 807 771
ABN 98 921 094 686
Trading as “Cured Cravings”
These Privacy Policy terms apply to Cured Cravings Pty Ltd ACN 68 691 807 771 ABN 98 921 094 686 trading as “Cured Cravings”. References in this document to “Cured Cravings Pty Ltd”, “Cured Cravings”, “we”, “us”, or “our” refer to the same legal entity.
Effective Date: 1 January 2026
Cured Cravings (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase through our website www.curedcravings.com.au (the “Site”), place an order, or otherwise engage with our services.
This Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information We Collect
We may collect the following types of personal information:
• name
• email address
• phone number
• billing address and delivery address
• payment details (processed securely through third-party payment gateways)
• order history and preferences
• information voluntarily provided through forms, enquiries, or account creation
We may also collect non-identifiable information such as IP address, browser type, and usage data via cookies and analytics tools.
We do not knowingly collect information from individuals under 18 without parental consent.
2. How We Collect Personal Information
We collect personal information when you:
• place an order through our Site
• create an account
• subscribe to marketing communications
• submit an enquiry or request a quote
• interact with us via email or social media
• attend an event or receive catering services
3. How We Use Your Personal Information
We may use personal information to:
• process and fulfil orders
• coordinate delivery and event services
• respond to enquiries and provide customer support
• improve our products, services, and website functionality
• send service-related communications (order confirmations, delivery updates)
• send marketing materials where consent has been provided
• comply with legal obligations
You may opt out of marketing communications at any time.
4. How We Protect Your Information
We take reasonable steps to safeguard personal information from misuse, interference, loss, and unauthorised access, including:
• secure payment processing through trusted third-party gateways
• restricted staff access to personal data
• secure data storage systems
However, no method of electronic transmission is completely secure and we cannot guarantee absolute security.
5. Cookies and Website Analytics
Our Site may use cookies and similar technologies to:
• improve user experience
• analyse website traffic
• remember preferences
You may disable cookies through your browser settings, however website functionality may be affected.
6. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information to:
• payment processors
• delivery providers
• website hosting and IT service providers
• professional advisers where legally required
We may also disclose information when required by law, regulation, court order, or to comply with law enforcement requests.
7. Refunds and Returns (Perishable Food Policy)
Due to the perishable nature of our products, refunds and returns are generally not offered once an order has been prepared, delivered, or collected.
However, nothing in this Policy limits your rights under the Australian Consumer Law. You may be entitled to a remedy where goods or services fail to meet consumer guarantees.
If there is an issue with your order, please contact us promptly at info@curedcravings.com.au so we can assess the matter.
8. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
9. Access and Correction of Personal Information
You may request access to, or correction of, your personal information held by us by emailing info@curedcravings.com.au
We will respond within a reasonable time frame in accordance with the Australian Privacy Principles.
10. International Transfers
Personal information may be stored or processed using service providers located outside Australia. By providing information, you acknowledge that overseas recipients may not be subject to the same privacy laws as Australia.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be published on this page and will take effect from the stated effective date.
12. Contact Us
For privacy enquiries, complaints, or requests regarding your personal information, please contact:
Cured Cravings Pty Ltd ACN 68 691 807 771
Email: info@curedcravings.com.au
Website: www.curedcravings.com.au